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Determining the right channel:
Determining the right channel:
When starting the conversation, we first need to know which type of questions to ask the visitor, and those questions depend on the channel - Sales or Support. For more advanced users, consider creating separate ChatBots for your Support pages instead.
How can I help you?
- I want to know more about your products/services
- I need help with my service
- I'd like to give some feedback
1. I want to know more about your products/services (Sales)
1. I want to know more about your products/services (Sales)
Do you need our Sales team's help?
- I wanted to ask about my purchase
- I'm interested in a new purchase
- I want to receive recommendations
- I want to connect with my account manager
1. I want to ask about my purchase:
- I want to check my Order Status
- I want to check my Delivery Status
2. I'm interested in a new purchase:
- Where can I find all your [products/services]?
- How much your [product/service] cost?
- I want to have Demo about your [product/service]
- I want to receive estimate (or quote)
- Which promotions do you have for your [product/service]?
3. I want to receive recommendations:
- Information about [product/service] I'm not using yet
- Can you recommend something for me?
- I want to have free consultation
4. I want to connect with my account manager:
- Could you please connect me with my account manager?
- I want to book meeting
2. I need help with my service (Support):
2. I need help with my service (Support):
What can I help you with today?
- I need support with existing service
- I want to connect with support
- Need to know more about products
1. I need support with existing service:
- Can someone assist me?
- How to install.. [software]
- How to install free trial?
- My [subscription/contract] expire soon
2. Need to know more about products:
- I need more product information
- How does this [product/service] work?
- I would like to know more about the services which you provide
3. I want to connect with support:
- Connect with support team via Slack Live Chat
3. Feedback:
3. Feedback:
I want to leave feedback
- I want to leave feedback about your product
- I want to leave feedback about your services
1. I want to leave feedback about your product:
- Are you happy with your purchase? (Yes / No)
- Would you recommend this product? (Yes / No)
- Is the quality as expected? (Yes / No)
- What are two things you like about your purchase? (2 options)
- What are two things you don’t like about your purchase? (2 options)
2. I want to leave feedback about your services:
- Are you happy with our support? (Yes / No)
- Would you recommend our support? (Yes / No)
- How would you rate our support? From 1 to 5, where 5 - very good, 1- bad. (Options from 1 to 5)
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