Visitors' common questions FOR chatbots

Written by: Marian SemchyshynContributors: Sam Koekemoer

Determining the right channel:

When starting the conversation, we first need to know which type of questions to ask the visitor, and those questions depend on the channel - Sales or Support. For more advanced users, consider creating separate ChatBots for your Support pages instead.

How can I help you?

  1. I want to know more about your products/services
  2. I need help with my service
  3. I'd like to give some feedback

1. I want to know more about your products/services (Sales)

Do you need our Sales team's help?

    1. I wanted to ask about my purchase
    2. I'm interested in a new purchase
    3. I want to receive recommendations
    4. I want to connect with my account manager

1. I want to ask about my purchase:

    • I want to check my Order Status
    • I want to check my Delivery Status

2. I'm interested in a new purchase:

    • Where can I find all your [products/services]?
    • How much your [product/service] cost?
    • I want to have Demo about your [product/service]
    • I want to receive estimate (or quote)
    • Which promotions do you have for your [product/service]?

3. I want to receive recommendations:

    • Information about [product/service] I'm not using yet
    • Can you recommend something for me?
    • I want to have free consultation

4. I want to connect with my account manager:

    • Could you please connect me with my account manager?
    • I want to book meeting

2. I need help with my service (Support):

What can I help you with today?

    1. I need support with existing service
    2. I want to connect with support
    3. Need to know more about products

1. I need support with existing service:

    • Can someone assist me?
    • How to install.. [software]
    • How to install free trial?
    • My [subscription/contract] expire soon

2. Need to know more about products:

    • I need more product information
    • How does this [product/service] work?
    • I would like to know more about the services which you provide

3. I want to connect with support:

    • Connect with support team via Slack Live Chat

3. Feedback:

I want to leave feedback

    1. I want to leave feedback about your product
    2. I want to leave feedback about your services

1. I want to leave feedback about your product:

    • Are you happy with your purchase? (Yes / No)
    • Would you recommend this product? (Yes / No)
    • Is the quality as expected? (Yes / No)
    • What are two things you like about your purchase? (2 options)
    • What are two things you don’t like about your purchase? (2 options)

2. I want to leave feedback about your services:

    • Are you happy with our support? (Yes / No)
    • Would you recommend our support? (Yes / No)
    • How would you rate our support? From 1 to 5, where 5 - very good, 1- bad. (Options from 1 to 5)